Customer FAQ

Our customer service team is here to answer your questions Monday-Friday from 8:00AM to 5:00PM EST.
If you have a question, send us E-Mail or call 1-800-955-5282 ext. 138. We will respond to your inquiry within 24 hours, or the following business day if you contacted us on a weekend or during a holiday.

Online

• Shipping and Delivery
• Privacy and Security
• Returns and Replacements
• Payment, Pricing and Promotions
• Viewing Orders
• Updating Account Information
• Terms and Conditions

Shipping and Delivery

How much is my shipping?

Flat-Rate shipping is $5 (FREE on orders over $60), anywhere in the continental lower 48 United States. Other services are available at the price quoted on our website, this price is our cost as billed by the shipping service provider, there are no additional handling fees included.

Shipping and Delivery Times

Orders placed by 8 PM Monday-Wednesday will ship the next day. Orders placed Thursday-Sunday will ship on Monday.
We roast all coffee to order. All orders are packaged and shipped within hours of roasting in order to deliver you the freshest coffee possible. We ship directly from our roastery in Atlanta, GA, so ship times will typically vary between 1-5 business days depending on your location.

Holidays

Orders placed on holidays will roast and ship within two business days of the order date.
If we have any difficulty fulfilling your order, we will contact you by email or phone. Our shippers require phone numbers for both the billing and shipping addresses. This information is private and you will not be solicited. More information is available by viewing our Privacy Policy.

Privacy and Security

What information do we collect?
For site security purposes and to ensure that this service remains available to all users, this website computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

When you visit our website we automatically collect and store only the following information about your visit:

• The Internet domain (for example, "xcompany.com" if you use a private Internet access account, or "yourschool.edu" if you connect from a university's domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website
• The type of browser and operating system used to access our site
• The date and time you access our site
• The pages you visit
• If you linked to the batdorfcoffee.com website from another website, the address of that website

Dancinggoats.com also collects information from Google Analytics that is potentially personally-identifying by implementing Google's Display Advertising products (i.e., Google Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, or Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and Google Display Network ads using Google’s Opt Out features.

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.

If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server.

If you submit resume information through this website, this information will be shared only with employees involved in making hiring decisions.

Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome or Safari) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Dancing Goats^® Coffee. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by emailing info@dancinggoats.com.

To delete all of your online account information from our database, contact customer service at info@dancinggoats.com.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on May 24, 2021.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy.

Returns and Replacements

Limited 30 Day Return Policy

If you are not happy with your product please contact us for a replacement product or a partial or full refund. No returns accepted after 30 Days from delivery date. Coffee products are not eligible for exchange, as a food item we cannot accept and then re-sell any returned/exchanged coffee.

Order Cancellation Policy

Cancelled orders are subject to a 25% restocking fee if the order has been shipped. Any returns made without our prior permission are subject to the same 25% restocking fee. If your order is in transit and you wish to cancel, you would be subject to the restocking fee. To explain a little further, we are charged additional shipping fees by our shippers when we must change a delivery destination, and it is no guaranty that we can stop or change the delivery once the order is in transit. We are a small business and we can not afford canceled orders, and still offer accessibly priced specialty coffee. If you would like to return any roasted coffee beans please contact us prior to returning them.

Payment, Pricing and Promotions

We currently accept all major credit cards as well as paypal. Please contact us for questions. Dancing Goats^® Coffee reserves the right to change pricing at their discretion.

Viewing Orders

To view order details please login to your account.

Updating Account Information

To update account information please log into your account.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Dancing Goats^® Coffee. The collective work includes works that are licensed to Dancing Goats^® Coffee. Copyright 2020, Dancing Goats^® Coffee ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Dancing Goats^® Coffee or purchasing Dancing Goats^® Coffee products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Dancing Goats^® Coffee or to purchase Dancing Goats^® Coffee products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Dancing Goats^® Coffee. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Batdorf & Bronson^® Coffee Roasters and Dancing Goats^® Coffee used in the site are trademarks or registered trademarks of Batdorf & Bronson^® Coffee Roasters

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Dancing Goats^® Coffee disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Dancing Goats^® Coffee does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Dancing Goats^® Coffee does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Dancing Goats^® Coffee shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Dancing Goats^® Coffee has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Dancing Goats^® Coffee product is mistakenly listed at an incorrect price, Dancing Goats^® Coffee reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Dancing Goats^® Coffee reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Dancing Goats^® Coffee shall issue a credit to your credit card account in the amount of the incorrect price.

Terms & Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Dancing Goats^® Coffee without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Dancing Goats^® Coffee may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Dancing Goats^® Coffee.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Dancing Goats^® Coffee products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Dancing Goats^® Coffee products) must be commenced within one (1) year after the claim or cause of action arises. Dancing Goats^® Coffee failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Dancing Goats^® Coffee may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Dancing Goats^® Coffee or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Dancing Goats^® Coffee does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Dancing Goats^® Coffee is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Dancing Goats^® Coffee reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Dancing Goats^® Coffee in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Dancing Goats^® Coffee, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Dancing Goats^® Coffee may link to sites operated by third parties. However, even if the third party is affiliated with Dancing Goats^® Coffee, Dancing Goats^® Coffee has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Dancing Goats^® Coffee. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Dancing Goats^® Coffee seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

IN-STORE POLICIES

Return Policies

We are unable to process online merchandise returns in our café locations. Items that are purchased at any Dancing Goats^® Coffee Bar retail location must be returned or exchanged at that specific location within 30 days of purchase, receipt required.

If you do not have your receipt, please contact the store where you purchased the item(s) from and they can assist with acquiring one.

Consumable Items

Due to quality control and food safety issues, we are unable to accept returns on any consumable items such as coffee, carry out food items etc. Even if these items are still sealed, we cannot assume they are tamper-free once they are out of our hands. If any order was incorrect, please notify manager on duty immediately and we will handle the mistake accordingly.

Retail/Merchandise

Unused items may be brought back for a full refund within 30 days. In order to return or exchange any wearables (hats, tees etc.), items cannot be laundered or worn. If an item is missing any of its parts, pieces, or was damaged- please contact the store immediately.

The staff at the retail locations will make their best effort to properly assess and process your return or exchange while you are in the store. However, in the event that a receipt isn’t present, or a manager is required, we may need to get your contact information so that the manager can further assist you.